Accounting, Mobile Partnership
Dexter + Chaney, www.dexterchaney.com, Seattle, Wash., providers of Spectrum Construction Software, is partnering with FieldConnect Inc., www.fieldconnect.com, Irvine, Calif., to empower a mobile, service management workforce.
Fully integrated with Spectrum and fully functional online or offline, FieldConnect’s mobile solutions are designed to expand work order, dispatch, and service management capabilities for service contractors in the field.
From tablet devices, technicians using Spectrum and FieldConnect’s mobile solutions can see all work orders assigned to them, read notes related to the client or the job, access maps and directions, upload jobsite photos, collect electronic signatures, and email work orders and other forms and documents directly from the job. Technicians can also record their time on the job by clocking in and out of jobs from the field.
Additionally, technicians and service managers can manage parts, materials, and inventory. From mobile devices, technicians can locate parts and supplies they need and assign the truck-stock items they use to the work orders they complete. Purchase requests can be generated in the field and photos of receipts can be taken via mobile devices and sent to the office staff in realtime, providing all of the needed information to generate a purchase order.
Service managers and dispatchers can use either Spectrum’s own service dispatch capabilities or FieldConnect’s FieldDispatch module. With FieldDispatch, an unlimited number of technicians can be assigned and dispatched as needed to service sites. Work orders can also be assigned across multiple technicians or tasks. This allows service work to be done in parts, if needed, yet still applied to a single work order. A detailed archive of technicians’ previous work is available for dispatchers to review historical work by service site or by specific equipment.
Within FieldConnect’s FieldAccess, technicians are provided with a host of electronic forms to complete as part of the service work they’re providing. From inspection forms to safety report forms to customer engagement forms, FieldConnect makes it easy for service contractors to select a form, customize it to their needs, and ensure technicians use the forms for the right tasks and the right customers. There are also checklists and task completion processes built into FieldConnect.
FieldConnect also provides an intuitive customer portal where service customers can log in, see the status of service work they have requested and the technicians assigned, request new service, add notes and attach images related to their service sites and more. The portal allows service customers to have realtime and historical visibility into service performance—making a closer relationship with the service contractor that’s hard to displace.
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