CAT Dealer Uses Service Pro
HOLT CAT, www.holtcat.com, San Antonio, Texas, has implemented software for equipment product support and field service management. The company will use technology to gain insight and efficiency in equipment product support, preventive maintenance, and repair processes and provide mobility for service technicians in one integrated system.
The technology, Service Pro, provided by MSI, www.msidata.com, Milwaukee, Wis., is designed to improve equipment product support and field service with a single system for field and office workers.
Inclusive of deep functionality for managing service operations such as CSAs in the backoffice, visual, GPS (global positioning system)-enabled, drag-and-drop scheduling, a native mobile technician app, which works in connected or disconnected environments and in-depth integration to DBS (dealer business system), Service Pro will automate several important product support processes for HOLT CAT.
To eliminate manual or duplicate work and improve visibility and reporting, HOLT operations and IT staff sought to identify a single solution for managing field service operations. HOLT ultimately chose Service Pro, an enterprise application that addresses the entire spectrum of field service needs, from call taking and scheduling to service contracts and technician mobility.
Established in 1933, HOLT CAT sells, rents, and services Caterpillar machines, engines, generator sets, and trucks in a 118-county Texas territory for construction, mining, industrial, petroleum, and agricultural applications.
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