Construction companies are increasingly focusing on product development and customer support, with management changes across the industry signifying this trend.

As one example, Explorer Software, www.explorer-software.com, West Vancouver, B.C., a provider of construction management software, announced Mark Liss, director of construction solutions has been appointed president. Mark will be responsible for all areas of Explorer’s North American operation, which include flagship products, Contract Manager and Shafers, and legacy products Pivot, Versyss, TCMS, EzDocs, and Trueline.

Shelley Hoffman, the current managing director, will be transitioning to her new role as vice president, administration, where she will continue to play an integral role in the financial success of the company.

Explorer provides a wide range of construction project management software and construction accounting software for contractors. These software solutions provide rich functionality, highly flexible application platforms, full application suites, and best-in-class customization abilities. All of the solutions are designed to produce meaningful increases in revenues and profit margins to contractors.

As the construction industry evolves and includes more and more cloud-based solutions, in-depth understanding of the construction Industry includes vision for customer support and intuitive software. Construction companies are embracing these skill sets as the industry is entering a new chapter of expanded product innovation and next-generation technology.

In the case of Explorer, since the shift in the executive roles, Liss is already proving he has his customers’ best interests at heart by committing to continue Explorer’s policy of supporting its products. He notes trends affecting retirement of legacy products, and states customer needs will always dictate legacy product use.