Workflow solutions are often at the core of successful integration—bringing together the accounting and project management software that streamlines work order management and billing.
Rael Automatic Sprinkler Co., www.raelsprinkler.com, New York, N.Y., a full service fire protection company, recently turned to FieldConnect’s mobile field service solutions to manage workflow for sprinkler installation and maintenance at many challenging and high profile work sites. FieldConnect’s solutions integrate directly with Rael’s existing Viewpoint Construction Software’s, www.viewpoint.com, Portland, Ore., Vista by Viewpoint accounting system, streaming vital data in realtime between the field and the backoffice.
FieldConnect’s software works as advertised—it is powerful, flexible, and easy to use, and the implementation has been professional and predictable, says David Mulligan, vice president, Rael Automatic Sprinkler Co.
Rael Automatic Sprinkler’s objective was met, as it wanted a solution to integrate with accounting and project management software to streamline work order management and billing. FieldConnect’s solutions are tightly integrated with the company’s Vista application—a win for all parties.
FieldConnect’s workforce management solution includes robust modules for multiple roles within a field service organization. Rael is implementing several FieldConnect software modules: FieldAccess mobile electronic work order and time review software for field technicians that embeds electronic inspection report capture, FieldDirect customer self-service call creation and work status portal, and FieldGateway back office module combining full dispatching capabilities with the automatic generation and assignment of hundreds of work orders based on service agreements.
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