Contractor Turns to Tablets
For more than three decades, Canadian full service mechanical contractor Dael Thermal www.daelthermal.com, Toronto, Ont., was at the mercy of paper and people. All that changed with Dael Thermals’ recent decision to equip all field service technicians with Motion Computing’s www.motioncomputing.com, Austin, Texas, Motion F5 tablet PCs.
In combination with the complete mobile service management suite from KMP Designs, www.kmpdesigns.com, Mississauga, Ont., the Motion solution has big value for Dael: eliminating paperwork-induced revenue losses and improving both field team and office personnel productivity. Additionally, service call delays have been minimized and on-site repair capabilities have improved.
“We realized that nothing can compete with the immediacy and accuracy of mobile—whether for two-way verbal communications or data sharing,” says Chris Stewart, service manager, Dael Thermal. “In our industry, the company that can respond the quickest to emergency service calls is the one that will win new business—and long-term customers. That’s why we jumped into Motion’s mobile proposition and KMP Design’s software solution with both feet first and we couldn’t have made a better operational decision.”
The retention support has been tremendous since Dael Thermal started logging and dispatching service calls, processing requisitions, gaining customer authorizations, and procuring service contracts via mobile channels. The rugged Windows-based Motion F5 tablet PCs and software solution combo allow Dael’s mechanics to execute all business functions under a single intuitive, seamless, and familiar interface.
The field teams can now: retrieve and update work orders, time sheets, parts requisitions, and invoices while at the customer site; use the on-board camera, barcode reader, and radio interface to capture and send realtime repair updates; and submit accurate model information to suppliers without risking miscommunication of serial numbers.
Recent VDC Research, www.vdcresearch.com, Natick, Mass., indicates a rise in tablets in the construction industry, and for good reason. With this type of technology, staff members at any construction site can easily provide supporting information on customer history and current repair requests and can quickly provide recommended courses of action to the customer while keeping the home office in the loop.