CRM (customer-relationship management) technology offers an important value add for construction companies looking to better manage customer relationships and other client-related processes. By offering the ability to gather intelligence and leverage data to find new business opportunities, CRM software solutions help firms grow.
Deltek, www.deltek.com, Herndon, Va., a provider of enterprise software and information solutions, has announced a new CRM software—Deltek CRM—designed for project-based businesses such as construction. Deltek says the new cloud-based solution is specifically designed to help customers find more opportunities and win more projects.
For instance, because Deltek CRM puts opportunity details all in one place, users can more efficiently manage opportunities in the cloud. With details, timelines, and follow-up activities easily accessible, firms can more effectively navigate these opportunities and ultimately win more business.
Cloud-based solutions offer the benefit of a central repository for knowledge, documents, and other mission-critical data for each project. Deltek hopes its new CRM solution will help project-based businesses accelerate productivity by leveraging the cloud to collaborate and communication by sharing tasks, events, and notes and having access to documents such as contracts and proposals.
The solution will complement Deltek’s lineup of other CRM solutions such as Deltek Vision CRM for professional service firms and Deltek GovWin Capture Management for government contractors. When compared to legacy systems of managing business development and customer-relationship management activities, like spreadsheets, cloud-based CRM solutions offer efficiency and maximize firms’ chances for success.
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