Optimal service delivery in the construction business is all about empowering workers in the field with the collaborative tools and immediate information they need to manage and succeed. And today’s workers are constantly looking for solutions that provide them with the instant visibility to get to the right place at the right time with the information they need to do their job correctly the first time.
Today’s field service management solutions significantly improve workflow visibility and streamline operations for businesses and their mobile workers in the field.
The Trimble, www.trimble.com, Sunnyvale, Calif., FieldMaster Technician is a downloadable mobile app that enables workers to access and update information in realtime. These solutions are aligned for realtime information sharing between mobile workers and the backoffice and are part of Trimble Horizon, a new dynamic platform for Trimble’s FSM (field service management) solutions and service. Cloud-based and modular, Trimble Horizon enables organizations to drive an agile, dynamic field service operation.
The new Work Management 3.1 solution’s benefits include being able to support multiple crew assignments and equipment bookings. Several technicians can be assigned to a task for improved efficiency. Additionally, a scarce or specific piece of equipment can be booked against a task to help organizations better manage their assets and resources and increase first-time case resolution.
And FieldMaster Technician includes the ability for a technician to copy or create a task on site so they can carry out and account for work immediately. And site history can also be accessed and viewed in the app, allowing the technician to arrive with the necessary knowledge of work previously carried out. The details of each crew member assigned to a task and the tools that have been booked can be viewed, enabling the improved visibility of resources. And there’s more—technicians are now able to upload forms and photos to attach to a task or job.
Additionally, FieldMaster Technician 1.2 will also send the mobile workers’ location from their GPS-enabled smartphone or tablet in realtime. This enables businesses to better understand the progress of their field operations and dispatch work based on a technician’s accurate location.
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