Enabling Mobility for Plumbing Workforce
Many construction companies know that tech has evolved solutions, across the board. One example is Gordon Plumbing, www.gordonplumbing.com, Indianapolis, Ind., which has witnessed the growing availability of mobile applications and devices tailored to the services industries.
Still, Jason Gordon was straining from the paper-intensive, inefficient business processes supported by existing software infrastructure. To address the challenges, he led an effort to replace the company’s ERP (enterprise-resource planning) system with Vista from Viewpoint Construction Software, www.viewpoint.com, Portland, Ore., and introduce mobility solutions for his workforce with FieldConnect, www.fieldconnect.com, Irvine, Calif.
It was important for Gordon to provide his plumbing technicians with the ability to record orders and electronically invoice in the field, while enabling his backoffice personnel and dispatchers with the realtime information needed to service customers.
The company implemented FieldAccess to provide mobile work order processing that integrates with Vista, giving technicians everything they need in the customer site to complete transactions, while automatically feeding to the systems so office staff can do their job. The deployment of FieldTime allowed technicians to record time on the go while providing realtime data to dispatchers and cost accounting. Gordon was pleased with the implementation and support provided by FieldConnect.
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