ClickSoftware Technologies Ltd., www.clicksoftware.com, Burlington, Mass., announced Service Networks for Contractors, a new mobile field-service management solution that synchronizes the scheduling, dispatch, and work completion between construction companies and the clients in retail, manufacturing, and home services.
The clients can now optimally manage their network of contractors to adhere to service level agreements and have better visibility and control of the service delivery process. At the same time, contractors maintain their autonomy in running their own businesses.
Using the solution, contractors are better equipped to efficiently plan and execute the delivery of service, enabling them to book and complete more jobs overall.
The streamlined operations will enable contractors to collect payment faster, thanks to the ability to provide proof of service in realtime, at the time of job completion. The new solution ultimately shortens invoicing and payment cycles to increase reimbursement rates and help drive revenues.
Clients reap immediate benefits, including access to timely and accurate information, including contractor location, estimated arrival time, and job status.
By creating a fully transparent process, regardless of whether the service is performed by internal employees or third-party technicians, the friction is removed, and the customer experience improves.
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