COVID-19 and the resulting orders for stay/work at home for many occupations has led to a reassessment of how business can operate. Jobs that were office-restricted are being seen as office-optional and workers who can function productively at home are being allowed to do so, even as restrictions are being lifted in many states.
What does this reevaluation of work suggest for the near future? IDC (Intl. Data Corp.) forecasts that, by 2021, the contribution of “digital coworkers” will increase by 35% as more tasks are automated and augmented by technology. IDC also predicts that, by 2024, enterprises with intelligent and collaborative work environments will see 30% lower staff turnover, 30% higher productivity, and 30% higher revenue per employee than their peers.