When the Carillion telent, www.carilliontelent.com, Manchester, England, signed a seven-year support service contract to roll out BT’s Openreach, www.openreach.co.uk, in 2009, it faced a huge challenge when it came to managing the hundreds of subcontractors that would be carrying out the work.
Small workforces or “gangs” of one to four people were subcontracted to deliver nationwide civil engineering support, such as the trenching for and installation of ducts, erecting, and maintaining telegraph poles, heavy cable recovery, as well as jointing and cabling, to supplement Openreach’s own workforce and emergency response to deal with eventualities like road accidents, storm damage, and flooding.
Although the work was coordinated through the Service Control Centre in Basildon, Carillion telent faced significant pressure when dealing with hundreds of companies that all had different processes. They also had the added complication of legislation around the Road Traffic Act, which sometimes led to heavy fines when they couldn’t provide evidence about the state of the site before, during, and after their work.
In order to mitigate the risk of heavy fines imposed on subcontractors by local authorities, they needed a robust solution to help them manage up to 200 gangs while providing an audit trail of evidence to demonstrate all works were being carried out in a compliant fashion.
Following a nine-month tender process, Carillion telent opted for a WorkMobile-based solution from eSAY Solutions, www.workmobileforms.com, Manchester, England, a company that enables businesses to capture form-based information on any smartphone or tablet.
The software company developed an on-premise, branded solution that went live in the field to 1,000 users less than two months later complete with field-based training and online training resources such as video tutorials and user guides. This has since expanded to 2,000 users.
Carillion telent needed a mobile solution that would work across all of the major mobile platforms and could be implemented into the gangs that were more familiar with a manual, paper-based process. The company’s reliance on subcontractors required the company to find a solution that was flexible, scalable, and easy to deploy.